Frequently Asked Questions (FAQ)

1. Where do you ship?
We currently ship only within the United Kingdom. At this time, international shipping is not available.

2. How much does shipping cost?
Shipping is 100% free on all orders, regardless of order size or location within the UK.

3. How long does delivery take?
Handling time: 1–3 business days (Monday to Friday)

Transit time: 5–7 business days (Monday to Friday)
We ship all orders from London, UK.

4. Where are you based?
Our business is based in the United Kingdom, and our shipping origin is:

71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom

5. What payment methods do you accept?
We accept:

Visa

Mastercard

American Express

Maestro

All transactions are SSL encrypted and fully secure.

6. Is it safe to shop on your website?
Yes. Our site uses SSL encryption to ensure all personal and payment information is transmitted securely. Your data and privacy are protected.

7. Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to cancel or modify it. Please contact us as soon as possible at:
Email: info@akasa-store.com

8. Do you offer returns or exchanges?
Yes, we offer a 30-day return policy. If you're not happy with your order, you can return it within 30 days of receiving it, as long as it’s unused and in its original packaging.

To start a return, contact us by email.

9. Do you provide tracking information?
Yes, all orders include tracking. You’ll receive a tracking link by email once your order has been dispatched.

Need any help please click here: Contact Us